Shipping Policy
Heavenly Goddess by Jo-Ellen warehouse is open to ship packages Monday – Friday (we are closed on major holidays). Our shipping carriers are UPS and USPS.
Each package is processed and charged accordingly 7.00 per order or if over $100.00 shipping is free
*Orders shipping outside the Continental US (i.e. Alaska, Hawaii and APO addresses) can take up to 5-10 business days to arrive.
All orders placed through our website require a valid email address. Upon submitting your order, you will receive an Order Confirmation via email. If it does not appear within 10 minutes, please check your spam filter. A second email will be sent once your order is shipped. This email will contain the tracking number assigned to your package by UPS or USPS.
Orders are packed in plain brown boxes with the return address to Heavenly Goddess by Jo-Ellen 5 2nd Rd Marlborough, MA 01752. Each order contains recyclable packing materials.
If you have any questions about your order or our shipping policy, please contact customer care at 508- 868-9416 during business hours.
Return Policy
Due to the intimate nature of the products offered by Heavenly Goddess by Jo-Ellen, all sales are final. We do not accept returns. Motorized products are guaranteed for 30 days for a replacement of the same item only. No refunds are given.
If you attended a home party and received a defective product, please contact Heavenly Goddess by Jo-Ellen to coordinate your even exchange.
If you purchased through our website and received a defective product, please contact Heavenly Goddess by Jo-Ellen Customer Care for instructions to send back your item for a replacement. Our Customer Care agent can be reached during business hours, Monday – Friday by calling 508-868-9416 or Email: goddessjoellen@gmail.com
All defective product returns to Heavenly Goddess by Jo-Ellen must be accompanied by a return-authorization number (RA).